B.1 Acceptance
These Terms of Service ("Terms") form a binding contract between you and Onetap Labs governing your use of the Service. By creating an account, installing an App, or using any part of the Service, you agree to these Terms. If you accept on behalf of an institution, you represent that you are authorised to bind it, and "you" refers to the institution.
If you do not agree, do not use the Service.
B.2 Definitions
- "Apps" — the Onetap mobile applications on the Apple App Store and Google Play Store.
- "Customer" — the institution that has agreed to these Terms and licensed the Service.
- "Dashboard" — the Onetap Dashboard at
app.onetaplabs.com. - "DPA" — the Data Processing Addendum between Onetap and a Customer.
- "Hardware" — Onetap R-series devices (R1, R2, R3) and accessories purchased from Onetap. Onetap Sentinel is a separate product line under a separate agreement and is not included.
- "Service" — the Apps, the Dashboard, the Hardware, and supporting cloud services.
- "Subscription" — a paid plan licensed by a Customer.
- "User" — any individual using the Service through a Customer's licence, including administrators, teachers, parents, lawful guardians, and students.
B.3 Account registration
Accounts are provisioned by the Customer. You must keep your credentials confidential and are responsible for activity under your account. Notify us at security@onetaplabs.com if you suspect compromise.
If you are a parent or lawful guardian, you confirm during the DigiLocker consent flow that you are the parent or lawful guardian of the named student and consent to the processing described in the Privacy Policy.
B.4 Software licence
Subject to compliance with these Terms and payment of fees, Onetap grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the Apps and access the Dashboard for the duration of the Subscription.
The Customer may not copy, modify, or create derivative works of the Service; reverse-engineer, decompile, or disassemble any part of it except to the extent permitted by law that cannot be contractually waived; remove or alter any proprietary notice; use the Service to build a competing product; or resell, rent, or lease the Service.
B.5 Hardware
B.5.1 — Sale. Title passes to the Customer on delivery and payment in full.
B.5.2 — Firmware. Firmware is licensed, not sold, for use only on the unit on which it is installed and only while that unit is used to access the Service.
B.5.3 — Warranty. Onetap warrants that Hardware will, under normal use, be free from defects in materials and workmanship for 12 months from delivery. The exclusive remedy is, at Onetap's option, repair or replacement. The warranty does not cover damage from accident, misuse, unauthorised modification, or installation contrary to the documentation.
B.5.4 — Risk. Risk of loss passes on handover to the carrier.
B.5.5 — End of life. We give at least 12 months' notice before discontinuing firmware updates or cloud support for a Hardware generation. Security patches continue during that period.
B.6 Acceptable use
You agree not to:
- use the Service for any unlawful purpose or in a way that violates the rights of others;
- interfere with the operation of the Service, attempt unauthorised access, or probe its security except under a published vulnerability disclosure programme;
- transmit any virus, worm, or malicious code;
- use the Service to monitor or track any person beyond the legitimate institutional purposes for which it is designed;
- tamper with Hardware, including the radar and NFC sub-systems, in a way that defeats anti-spoofing measures;
- use the Service in connection with any commercial surveillance product;
- spoof, falsify, or manufacture presence events;
- bypass or attempt to bypass the DigiLocker parental-consent workflow.
We may suspend or terminate access if we reasonably believe these rules have been broken, with notice where practicable.
B.7 Fees and billing
B.7.1 — Institutional billing. Fees, payment terms, and renewal are governed by the order form or master agreement signed with the Customer. Where the order form conflicts with these Terms, the order form prevails.
B.7.2 — Apps are free; no in-app purchases. The Apps are available without charge. Onetap does not offer in-app purchases, in-app subscriptions, or any direct-to-consumer billing through the Apps.
B.7.3 — Price changes. We may change institutional fees with at least 30 days' written notice, effective at the next renewal.
B.7.4 — Taxes. Fees exclude GST and other applicable taxes unless stated otherwise.
B.8 Apple App Store — additional terms
For any User who downloads an App from the Apple App Store, this section applies additionally and prevails in the event of conflict.
- These Terms are between you and Onetap only, not Apple. Apple is not responsible for the App or its content.
- Apple has no obligation to provide maintenance or support.
- Because the App is free and contains no in-app purchases, Apple has no payment, billing, or refund role in respect of the App.
- Onetap is responsible for claims relating to the App, including product liability, legal compliance, and consumer protection.
- If a third party claims the App infringes its intellectual property, Onetap, not Apple, is responsible for investigation, defence, settlement, and discharge.
- You represent that you are not located in a country embargoed by the U.S. Government and are not on any U.S. Government list of prohibited or restricted parties.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
B.9 Intellectual property
The Service — including firmware, software, designs, the Spatial Fusion Array architecture, the Onetap name and logo, and all related intellectual property — is owned by Onetap Labs and protected by Indian and international law. Nothing here transfers intellectual property to the Customer except the limited licences expressly granted.
Feedback you provide may be used by us without restriction or compensation. The Customer retains ownership of data it inputs into the Service.
B.10 Customer marketing
We may identify a Customer as a user of the Service in our marketing only with that Customer's prior written consent, which may be given in the order form or separately.
B.11 Data Processing Addendum
Onetap acts as Data Processor for all institutional Customers, and the parties shall enter into a Data Processing Addendum substantially in the form at onetaplabs.com/trust/dpa. The DPA forms part of these Terms when entered into.
The DPA contains, at minimum: the scope and purposes of processing; Onetap's instructions and obligations as Processor; the institution's warranty regarding verifiable parental consent; sub-processor approval and change-notification terms; audit rights; incident-notification terms aligned with section A.12; and post-termination data return and deletion obligations aligned with section B.17.
B.12 Availability and support
B.12.1 — Uptime. We target 99.5% monthly uptime for the Dashboard, measured per the methodology at onetaplabs.com/trust/sla.
B.12.2 — Maintenance. Scheduled maintenance does not count against uptime where at least 48 hours' notice has been given.
B.12.3 — Support. Email support at support@onetaplabs.com during business hours, Asia/Kolkata, Monday to Friday, excluding Indian public holidays.
B.12.4 — Hardware. Governed by the warranty in section B.5.
B.13 Disclaimers
The Service is provided "as is" and "as available". To the maximum extent permitted by law, Onetap disclaims all warranties, express, implied, or statutory, including merchantability, fitness for a particular purpose, accuracy, and non-infringement, except as expressly set out in section B.5.3.
We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.
The Service is designed to record presence within a defined accuracy envelope and is not represented as infallible. Where the Service is used as the sole basis for a determination with legal or disciplinary consequence, the Customer is responsible for providing a mechanism to challenge and correct individual records.
B.14 Limitation of liability
B.14.1 — Cap. To the maximum extent permitted by law, Onetap's aggregate liability to a Customer arising out of or in connection with these Terms, in contract, tort, statute, or otherwise, is limited to the greater of (a) fees paid by the Customer in the twelve months immediately preceding the event giving rise to the claim, and (b) ₹5,00,000.
B.14.2 — Indirect damages. Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, or data.
B.14.3 — Carveouts. The cap does not apply to liability for personal injury or death caused by gross negligence or wilful misconduct; Onetap's IP infringement indemnity; breach of confidentiality; or fraud or wilful misconduct.
B.14.4 — Basis of bargain. These limitations are an essential element of the bargain; without them the fees would be materially higher.
B.15 Indemnification
B.15.1 — By Onetap. We will defend the Customer against any third-party claim that the Customer's use of the Service in accordance with these Terms infringes that third party's intellectual-property rights, and indemnify against damages and costs finally awarded or agreed in settlement.
B.15.2 — By the Customer. The Customer will defend and indemnify Onetap against any third-party claim arising from the Customer's breach of these Terms; use of the Service in violation of law; failure to provide accurate enrolment or parent-contact data supporting the consent workflow in section A.6; or independent processing outside the scope of these Terms and the DPA.
B.15.3 — Procedure. The indemnified party shall notify promptly, give sole control of defence and settlement, and provide reasonable cooperation at the indemnifying party's expense.
B.16 Term, suspension, and termination
B.16.1 — Term. These Terms apply from first acceptance until terminated.
B.16.2 — For convenience. A Customer may terminate at the end of any Subscription term on notice as specified in the order form.
B.16.3 — For cause. Either party may terminate immediately on written notice if the other materially breaches and fails to cure within 30 days of notice, or becomes insolvent.
B.16.4 — Suspension. We may suspend immediately, with notice where practicable, if continued operation would create a security risk, if required by law, or if the Customer is more than 30 days in arrears on undisputed fees.
B.17 Effects of termination
- All licences cease, except Apple's third-party-beneficiary rights under section B.8.
- The Customer must stop using the Service and uninstall the Apps from institution-managed devices.
- Outstanding fees become immediately payable.
- We make the Customer's data available for export in a structured, commonly used, machine-readable format for 30 days after termination, then delete it from production systems under section A.9.
- Sections B.9, B.13, B.14, B.15, B.19, and the survival provisions of the DPA survive termination.
B.18 Modifications
We may amend these Terms. For material amendments we give at least 30 days' notice by email and in-app notice. Continued use after the amendment takes effect constitutes acceptance.
For institutional Customers, the order form may specify a different amendment procedure, in which case it prevails.
B.19 Governing law and dispute resolution
These Terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Mangaluru, Karnataka.
Nothing prevents either party from seeking urgent injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.
For institutional contracts above ₹25,00,000, the parties may agree in a signed addendum to refer disputes to arbitration in Bangalore under the Arbitration and Conciliation Act, 1996. Such an addendum must be executed as a standalone arbitration agreement and is not effective on the basis of these Terms alone.
B.20 Notices
Notices to Onetap: legal@onetaplabs.com, copied by post to the address in section A.2. Notices to a Customer go to the email on the account or the address in the order form. A notice is deemed received on the next business day.
B.21 Force majeure
Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, governmental action, internet or telecommunications failures, or sub-processor failure beyond Onetap's reasonable control.
B.22 Assignment
Neither party may assign without the other's prior written consent, except that Onetap may assign to an affiliate or to a successor in a merger, acquisition, or sale of substantially all assets, on written notice.
B.23 Severability and entire agreement
If any provision is unenforceable, the remainder stays in force. These Terms, with the order form and DPA where applicable, are the entire agreement on the subject matter and supersede prior agreements.
No waiver is effective unless in writing. Failure to enforce is not a waiver.
B.24 Contact
legal@onetaplabs.com
Onetap Labs Light House Hill Road, Hampankatta Mangaluru, Karnataka 575001, India
PART C — APPLE APP STORE SUPPLEMENT
Required by the Apple Developer Program License Agreement, Schedule 1. Applies in addition to Parts A and B when you obtain an App through the Apple App Store, and controls in the event of conflict for App Store distribution.
C.1 Acknowledgement
These Terms are concluded between you and Onetap only, not with Apple. Apple is not responsible for the App or its content. Your use must comply with the App Store Terms of Service.
C.2 Scope of licence
The licence in section B.4 is a limited, non-transferable licence to use the App on Apple-branded products you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions. The App may be accessed by other accounts associated with you via Family Sharing or volume purchasing.
C.3 Maintenance and support
Onetap is solely responsible for maintenance and support, per section B.12. Apple has no obligation to furnish any maintenance or support services.
C.4 Warranty
The App is provided free of charge and contains no in-app purchases. To the maximum extent permitted by law, Apple has no warranty obligation with respect to the App. Any warranty claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to any warranty are Onetap's sole responsibility.
C.5 Product claims
Onetap, not Apple, is responsible for addressing claims relating to the App or your possession or use of it, including product-liability claims, claims that the App fails to conform to a legal or regulatory requirement, and claims under consumer-protection, privacy, or similar legislation, including in connection with HealthKit, HomeKit, or similar frameworks — none of which the App uses.
C.6 Intellectual property rights
If a third party claims the App or your use of it infringes its intellectual property rights, Onetap, not Apple, is solely responsible for investigation, defence, settlement, and discharge.
C.7 Legal compliance
You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
C.8 Third-party beneficiary
Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right to enforce these Terms against you as a third-party beneficiary.